FAQ / Price Guarantee

Frequently Asked Questions (FAQ)

Ulti-MATE Warranty

2.0 Series Manufacturer Limited Parts Warranty

When this product is installed, operated and used according to assembly instructions, Ulti-MATE Garage will replace defective parts only if part fails as result of manufacturer defective in materials or workmanship for 10-years from product purchase date if cabinet spec in production, if original owner, receipt of purchase from authorized dealer and original address product shipped to. Labor or time cost not included.

ASSEMBLY NOTE: Use two (2) or more adults when installing cabinets, they are very heavy. Install or Assemble at Your Own Risk. When in doubt, contact a licensed professional to install cabinets. For your safety, attach cabinet(s) to wood stud of wall for added strength and stability. Additional hardware to attach to the wall, such as wood stud screws not included and can be purchased at local hardware stores.

Use caution on type of goods stored in cabinet, they may have adverse effect on cabinet, as well, for safety of children or otherwise. Use caution on weight load of items stored and disperse weight evenly. If hanging cabinets, seek cabinet professional to install, ensure attached to wall wood studs.

Ulti-MATE Garage WILL NOT PAY FOR & WARRANTY VOID:

1. Service calls to install product, correct installation of product issues, instruct how to use or install.

2. Product Damage or Personal Injury resulting from improper handling or use, or products damaged by accident, misuse, abuse, fire, flood, inclement condition damage from heat or humidity, moisture, water, uncontrolled temperature, fading of cabinet color, acts of God, neglect, corrosion, rust, modification or mishandling of product or otherwise.

3. Products damaged by improper assembly, loading of goods, warping, and or, not equally distributing weight load below specified maximum weight capacity.

4. Repairs or replacement when your product is used in other than normal use.

5. Cosmetic damage, including scratches, dings, dents, cracks, warping and fading of cabinet color.

6. Dimples, and or, what might appear imperfections in laminate are natural to the process of wrapping high-grade durable PVC laminate and not defective.

7. Surfaces damaged due to use, chemical interaction, abrasive materials or otherwise that results in corrosion, rust, delamination, warping or otherwise.

8. Replacement part(s) ship to lower-48 states.

9. Replacement of keys or locking mechanisms.

10. Loss or damage of product contents due to misuse, theft, fire, flood, accident, acts of God or otherwise.

11. Shipping or freight fees, restocking fees or otherwise to deliver replacement products or return of product(s).

12. Any labor or time consideration costs.

13. Damage occurred from using power tools when assembling cabinets.

14. Cost related to removal of pallet(s) or product.

Thank you for purchasing Ulti-MATE branded products!

Visit us at: www.ulti-mategarage.com

How long will it take to get my Cabinets?

Orders typically ship in 3-5 days, but under certain circumstances, there can be further delays. Upon placing your order, you will receive a confirmation email showing your order, it's best to double check each item to be sure your order is correct. As soon as your order has shipped and your tracking information is available, you will receive an email with your expected delivery date and tracking number. For larger orders, the shipping company will contact you directly to make delivery arrangements for a time that is convenient for you. Shipping time will vary on your location and product. Most product ship from our West Coast National Distribution Warehouse and deliveries usually take 2-4 days for West Coast and 7-10 days for East Coast.

Price Guarantee

At Pro-Garages.com we strive to give our customers the very best service possible. If you find the cabinet(s) you looking for listed cheaper than our advertised price, drop us a line at (888) 978-1384 or send us an email at info@pro-garages.com and we'll guarantee to save you money. Also, we offer additional discounts for large multi-piece orders.

Shipping
All shipments are shipped directly from our Manufacturer and typically take 5 to 10 business days. Our freight carrier may contact you to set and appointment for delivery.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider, shipping date estimates may appear on the shipping quotes page.

Returns Policy

All Ulti-MATE products are covered by a five (5) year manufactures warranty against manufacturer's defects. Returns are accepted within 30 days of delivery. Merchandise must be in original un-opened packaging. Return shipping is the responsibility of the purchaser. Returned merchandise is subject to a 20% restocking fee.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

What is MDF or Fiberboard?

Medium-density fiberboard (MDF) is an engineered wood product made by breaking down hardwood or softwood residuals into wood fibres, often in a defibrator, combining it with wax and a resin binder, and forming panels by applying high temperature and pressure.^[1] MDF is generally denser than plywood. It is made up of separated fibres, but can be used as a building material similar in application to plywood. It is stronger and much more dense than particle board.^[2]

The name derives from the distinction in densities of fiberboard. Large-scale production of MDF began in the 1980s, in both North America and Europe.^[3]